Odredbe i uvjeti The Good Guys Concierge Gold Service Additional Services
Good Guys Gold Additional Terms and Conditions of Service
1.1 Parties to these terms and conditions
Good Guys Gold Service Extras are offered by The Good Guys of Podium Level, 60 City Road, Southbank VIC 3006. These terms and conditions apply between you and us in relation to your membership of The Good Guys Gold Service Extras.
1.2 Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). You are entitled to a replacement or refund for major defects and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods are not of acceptable quality and the defect does not constitute a major defect. Your rights under the ACL exist independently of these The Good Guys Gold Service Extras Terms and Conditions
1.3 No Performance Bond or Insurance
Good Guys Gold Service Extras are not a performance bond or a policy, nor are we an insurance company.
1.4 Changes to terms and conditions
To the extent permitted by law, The Good Guys may change the benefits received and The Good Guys Gold Service Extras terms and conditions from time to time upon reasonable notice. You will be notified directly of any changes to benefits or terms and conditions by The Good Guys or by updating the terms and conditions on their website www. thegoodguys.com.au.
In these terms and conditions:
connectedIn relation to TGGDWA, means any entity that directly or indirectly controls, controls, or is jointly controlled by, TGGDWA or a TGGDWA holding company. For the purposes of this definition:
For the purposes of this definition:
（A）"control"For the purposes of TGGDWA, means a body:
- (i) verify the composition of the TGGDWA Board of Directors;
- (ii) be able to cast or control more than half of the maximum number of votes at any general meeting of TGGDWA;
- (iii) owns more than half of the issued share capital or shares of TGGDWA; or
- (iv) The ability to determine the outcome of decisions on TGGDWA's financial and operating policies.
(b) "Holding Company" means, with respect to a Party, an entity controlled by TGGDWA.
working dayA day that is not a Saturday, Sunday, or a holiday in the country or region where you registered your product.
goalkeeper teammeans the date you pick up the Registered Product.
Notice to Gatekeeper Membersmeans all communications sent by The Good Guys and the Concierge Team to The Good Guys Gold Service Extras members in connection with their membership in The Good Guys Gold Service Extras.
concierge nagrademeans the prizes offered by The Good Guys from time to time and are always subject to the terms and conditions communicated to you by The Good Guys from time to time.
trade credit service providerhas the meaning given in Section 5.2 (“Concierge Points”) of these Terms and Conditions.
goalkeeper teamMeaning our dedicated customer support team is available to The Good Guys Gold Service Extras members.
registered productmeans a product purchased by you from The Good Guys with The Good Guys Gold Service Extras (as stated on the product’s original invoice and/or VAT invoice)
equivalent substitutemeans a product with the same or similar brand name and technical specifications as your registered product (as determined by us), which may retail at a lower price than your registered product and is not limited to the original manufacturer of your registered product.
necessary equipmentRefers to TVs, refrigerators, dryers, washing machines, dishwashers, split air conditioners, ovens and stoves. .
force majeure eventmeans any war, sabotage, terrorism, emergency, blockade, government action, storm, flood, earthquake, epidemic or epidemic.
large installationRefers to large TVs (e.g. 40" or larger screens), washers, dryers, refrigerators, freezers, dishwashers, and large/stationary cooking products such as wall ovens, undercounter ovens, freestanding ovens, ranges, range hoods machine and integrated microwave oven.
manufacturer's warrantymeans a voluntary warranty on parts and/or labor provided by the manufacturer of the registered product, if applicable.
Minimum Voluntary Warranty Periodmeans in accordance with our Voluntary Minimum Guarantee Policy (as set out in the Good Guys Knows Your Rights brochure, available at https://www.thegoodguys.com.au/gold-service-extras-terms-and-conditions) , during which time you are entitled to have your product repaired or replaced if it becomes defective through no fault of your own.
mechanical or electrical failuremeans the sudden and unforeseen failure of your Registered Product due to mechanical or electrical failure, including normal wear and tear (excluding gradual deterioration in the operating performance of the Registered Product), but excluding failure of your Registered Product governed by Section 6.1 of these Terms and Regulations ("Excluded Errors").
original purchase pricemeans the amount you paid to The Good Guys for the purchase of the Registered Product, as shown on your original invoice and/or tax invoice.
debit cardmeans an Eftpos Gift Card or Stored Value Card that can be used at any merchant that accepts Eftpos, Visa or Mastercard but cannot be redeemed for cash.
Repair/Replacement Requestmeans a request for repair or replacement of your registered product in accordance with these terms and conditions because it has suffered a mechanical or electrical failure.
Replacement of product handover periodresource:
(a) if the original purchase price of your Registered Product was $500 or less, for the 12-month period from the date you acquired the Registered Product; or
(b) If the original purchase price of your Registered Product exceeds $500, from the date you took possession of your Registered Product until the later of: (i) the expiration of the minimum voluntary warranty period; (ii) the manufacturer's warranty period Full.
a gadgetIndicates a device that is not a large device.
trade creditmeans a value with a fixed expiry date that can be used in-store at The Good Guys or purchased online for goods and services.
situationThese Terms and Conditions refer to The Good Guys Gold Service Extras, as updated from time to time in accordance with Clause 1.4 (“Changes to Terms and Conditions”).
TGGDWAbeteken The Good Guys Discount Warehouses (Australia) Pty Ltd (ACN 004 880 657).
good guestmeans TGGDWA and its affiliates from which the Products are purchased, and any other party listed on your original invoice and/or tax invoice.
De Good Guys Gold Service-extra'smeans the benefits and priority services applicable to your Registered Products described in these Terms and Conditions.
good family servicemeans Home Services Network Pty Ltd ACN 622 336 350 trading as The Good Guys Home Services.
external service providermeans any third party service provider engaged in the provision of third party services.
third party servicemeans the provision of concierge rewards, on-site installation services, product repair services and any other services required to administer The Good Guys Gold Additional Services or provided by The Good Guys, including services that may be added from time to time.
we our ourmeans The Good Guys or an authorized agent or contractor of The Good Guys.
you, yours or yoursmeans the person or persons listed as the purchaser on your original proof of purchase and/or tax invoice for your Products and your The Good Guys Gold Service Add-ons.
3. IMPORTANT THINGS YOU NEED TO KNOW ABOUT THE GOOD GUYS GOLD EXTRA BENEFITS
3.1 How do I buy The Good Guys Gold add-on?
Good Guys Gold Service Extras may purchase Eligible Products in The Good Guys store, online or over the phone (see Section 3.3 of these Terms and Conditions (“Eligible Products”)). Good Guys Gold Service Extras must be purchased at the same time as the qualifying product.
3.2 When does The Good Guys Gold Service Extras membership start and how long does it last?
Your membership in The Good Guys Gold Service Extras begins on the date your membership in The Good Guys Gold Service Extras becomes effective and, subject to clause 4.5 of these Terms and Conditions (“Exchange Terms”), will Continue for the period of your purchase (unless previously subject to clause 7.2 (“You cancel your membership to The Good Guys Gold Service Extras”) or clause 7.3 (“We cancel your membership to The Good Guys Gold Service Extras”) of these Terms and Conditions )Cancel).
The duration of The Good Guys Gold Service Extras membership you can purchase depends on the registered product purchased:
Type of product entered
Registered products valued at $500 or less
Shortlisted merchandise valued over $500 (excluding split air conditioners)
Split Air Conditioning Systems Over $500
Available Membership Term
3 or 5 years
5 or 7 years
3.3 Acceptable Products
Good Guys Gold Service Extras only if your eligible purchase is:
(a) purchased new;
(b) purchased primarily for use in Australia;
(c) is one of the following types of products: (i) domestic products that you use exclusively for home or personal use; (ii) office products that you design and use for personal or business purposes, such as personal computers, laptops, tablets , fax machines, copiers, computers, scanners, printers, other computer peripherals, or telephones (provided the product is used by up to five (5) people in an office); and
(d) Does not include any of the following types of exempt products: grills, grill accessories, grill tools, grill cleaners, sinks and faucets, sinks, kitchen faucets and filters, kitchen appliance accessories, water filters, cleaning coffee makers , all kitchen appliances (excluding vacuum cleaners), refrigerator appliances, ironing boards and appliances, washing machine and dryer appliances, laundry appliances, vacuum cleaner appliances and accessories, bathroom scales, DVD and Blu-ray movies, TV cables and accessories, power strips and Extension Cables, TV Antennas, Wall Mounts & Brackets, TV Wall Mounts, TV Cases & Mounts, Mobile Phone Accessories, Audio Accessories, Cases & Shields, Audio Cables, Tablet Accessories, Software & Peripherals, Gaming Accessories, USB & Hard Drives , computer bags, home & security software, mobile broadband, computer accessories, toner, paper and cables, office supplies, GPS accessories, camera accessories, drones, any product we sell under an agency contract or arrangement on behalf of a third party supplier .
3.4 Not suitable for products intended for commercial purposes
The Good Guys Gold Service Extras do not apply to products used for business purposes other than the purchase of technology products for use in a small office (5 or fewer people). Please advise The Good Guys of your intended use of the product at the time of purchase as you are not entitled to the The Good Guys Gold service add-on for commercial use products.
3.5 How to apply under your The Good Guys Gold Service Extras membership
In order to help the concierge team resolve any requests or questions you may have about The Good Guys Gold Service Extras Membership as quickly as possible, we encourage you to submit all requests and questions;
Visit www.thegoodguys.com.au/contact-concierge-team online or submit an inquiry on the Concierge Team contact page: (www.thegoodguys.com.au/concierge/concierge-contact-us).
Call the Concierge on 1300 765 988
3.6 Trade credit
Store credits in connection with The Good Guys Gold Service Extras are subject to the terms and conditions available at https://www.thegoodguys.com.au/gold-service-extras-terms-and-conditions which may be subject to Changes are with us from time to time.
Please note in particular that Store Credits cannot be used to purchase certain products, including stored value/gift cards, digital products and products sold by The Good Guys as an agent for the relevant manufacturer or supplier. Unless otherwise stated, store credits are valid for 5 days from the date of issue.
Any store credits associated with your The Good Guys Gold Service Extras membership may also be subject to additional terms and conditions which we may notify you from time to time.
3.7 Further information
For more information, current offers and FAQs on The Good Guys Gold Services Extras, visitwww.thegoodguys.com.au/concierge
4. Repair/Replacement Requests
4.1 Once you submit a repair/replacement request
Within 1 business day of the date you submit your repair/replacement request, the concierge team will provide you with instructions on next steps for your repair/replacement request.
You agree to participate in any troubleshooting process (by telephone or online video call) that the concierge team may reasonably request from you with respect to your Registered Product to resolve any problems you encounter while using the Registered Product. For the avoidance of doubt, such troubleshooting does not constitute a review of your Registered Product within the meaning of Section 4.6 (“Repair Warranty”).
4.2 Easy Exchange (registered products with an original purchase price of $500 or less)
If you report a product with an original purchase price of $500 or less, and we confirm that it has a mechanical or electrical failure, your reported product will be replaced so you don't have to wait for repairs.
How simple replace works:If the product you are registering is a small device:
The concierge team will provide you with a claim number to take your registered product and any accessories to The Good Guys store of your choice;
You may be asked to participate in resolving issues with your reported product; our team will inspect your reported product in-store to verify that it does not have a mechanical or electrical fault; Equivalent replacement products are issued in accordance with Section 4.5 of these Terms and Conditions (“Replacement Terms”).
If the product you are registering is a large device:
The concierge team will arrange for an authorized agent to conduct an on-site evaluation of your imported product for mechanical or electrical failure; and
You may be asked to participate in resolving issues with Products that you report;
Once we have confirmed that there is a mechanical or electrical failure with the product you are claiming, the concierge team will provide you with a claim number which you can take to the The Good Guys store of your choice where you will be
4.5 of these Terms and Conditions (“Exchange Terms”).
In some cases, you may prefer to have your reported product repaired rather than replaced. We may, in our sole discretion, offer you this option if you make such a request.
4.3 Repair or Replacement (Registered Products with an Original Purchase Price Over $500))
If the original purchase price of your registered product exceeds $500:
(a) If your registered product is a large appliance, the concierge team will contact an authorized agent on your behalf to arrange for an inspection of your registered product. An authorized representative will contact you without leaving your home to confirm an appointment that is suitable for you;
(b) You may need to be involved in resolving problems with products you report
(c) If your registered product is a small appliance, the concierge team will contact you and ask you to take your registered product to a The Good Guys store near your home or take your registered product to an Authorized Repairer so that We ensure proper assessment. If you are unable to bring your registered product to a nearby retailer or authorized repairer, please let us know. The concierge team will work with you to make reasonable alternative arrangements.
Once we have confirmed that your reported product has a mechanical or electrical failure, we will:
(a) have our authorized service providers repair your Registered Product and make it functioning in accordance with clause 4.4 of these terms and conditions (“Repair Clause”); or
(b) replace your Registered Product if we determine that it cannot be repaired to normal working condition or is not economical to do so The Products are subject to Section 4.5 of these Terms and Conditions (“Exchange Terms”).
4.4 Maintenance Terms
Your registered product must be in Australia to be serviced.
If you submit a product that is not subject to any exclusion from these terms and conditions, you will not be charged for repairs and/or in connection with the repairs.
We will repair the product or related parts reported by you with the same or equivalent parts. We may replace your product with a refurbished equivalent replacement product instead of repairing it, and replacement of your claimed product with a refurbished equivalent replacement product will be considered a repair within the meaning of these terms and conditions. Refurbished parts are also available to repair your reported product.
4.5 Exchange Conditions
Your returned product must be located in Australia to be eligible for an exchange.
We determine what is an equivalent substitute product. Where possible, we will provide you with up to 3 equivalent replacement product options to choose from before processing your replacement request.
If we provided a Registered Product to you when you purchased it, and you choose to receive one of the equivalent replacement product options offered to you, we will (at our own expense) provide you with an equivalent replacement product of your choice. home (if the defective Enrolled product is still in your possession, please take it away free of charge).
Additionally, if The Good Guys Home Services installed it when you purchased a registered product, and you choose to receive one of the equivalent replacement product options offered to you, we will (at our own expense) arrange for The Good Guys Home Services to be installed in your home of your choice equivalent replacement product (if you still own the defective registered product, it will be removed from your home free of charge). If the product you are reporting needs to be replaced, please note the following:
If you are unable to accept an equivalent alternative product option offered, you may request from us an alternative alternative product with similar specifications. If you do so, we may, at our discretion, allow you to select an alternative product with similar specifications, but at a price not exceeding the original purchase price of your registered product.
If you choose an equivalent replacement product at a lower price than the original purchase price of the product you registered for, or if you choose to receive a product that is not an equivalent replacement product and that product is priced lower than the original purchase price of the product you registered for, unless otherwise stated by us, Otherwise you will not be entitled to refund the difference between the original purchase price of your registered product and the value of the selected equivalent replacement product or other selected product.
• If we offer you an equivalent substitute product, but the product you choose to receive is not an equivalent substitute product (non-equivalent substitute) and the non-equivalent replacement product is more expensive than the equivalent replacement product offered to you, you must pay the difference between the non-equivalent replacement product and the equivalent replacement product offered to you (at the highest price).
• If we reasonably believe that we are unable to provide you with an equivalent replacement product, we will issue you a store credit equal to the original purchase price of your registered product in lieu of an equivalent replacement product.
Whether or not your The Good Guys Gold Service Add-ons continue to apply after your registered product is replaced depends on the circumstances under which your registered product was replaced:
If your repair/replacement request is submitted within the replacement product transfer period and you wish to add The Good Guys Gold Service Extras (if applicable) to your selected equivalent replacement product, your selected non-equivalent replacement product, or Purchased replacement products are assigned to your store credit instead of an equivalent replacement product (Replacement option selected), we can provide you with a credit equal to the original price you paid for The Good Guys Gold Service Extras membership, which you can apply towards your new The Good Guys Gold Service Extras membership to cover the trade-in option of your choice.
o If you choose to take advantage of our offer to use this point towards the payment of a new The Good Guys Gold Service Extras membership to cover an alternative option of your choice, your existing The Good Guys Gold Services Extras membership will be terminated, All remaining rights in which case The Good Guys Gold Membership will be terminated and Service Extras will be lost.
o If you choose not to accept our offer of credit for the purchase of a new The Good Guys Gold Service Extras membership to cover your selected trade-in option, only Section 5 (“Other The Good Guys Gold Service Extras Membership Benefits” ) and the terms under your membership in The Good Guys Gold Service Extras will be in effect for as long as you are a member of The Good Guys Gold Service Extras. As part of your membership in The Good Guys Gold Service Extras, you cannot submit a repair/replacement claim for the selected replacement option.
• If your repair/replacement request is submitted after the replacement product extension period has expired, you will not be able to submit a repair/replacement request in relation to the selected replacement option under your The Good Guys Gold Service Extras membership. Your remaining The Good Guys Gold Service Extras membership rights and benefits, including Concierge Store Points and the right to earn Concierge Rewards, set out in Section 5 of these Terms and Conditions (“Other Gold Service Extras Membership Benefits”), will remain in effect during the Term Valid for your The Good Guys Gold Service Extras membership.
Once we replace your Registered Product with a replacement option of your choice, your Registered Product becomes our property. You may discard registered products if we agree in writing prior to your removal.
If your registered product has a mechanical or electrical defect affecting only the plug-in or accessory, the plug-in/accessory may be replaced (except for exceptions in Section 3.3 (“Eligible Products”), Section 6.1 (“Excluded Defects”)), Section 6.2 (“Excluded Repairs”) and Section 6.3 (“Excluded Costs, Losses and Damages” of these Terms and Conditions), in lieu of replacing the Product you claim.
If we agree to replace your registered product with a replacement option of your choice, you will have 90 days from the date we agree to arrange pickup or delivery of your replacement option and to complete your claim. If you do not do so within these 90 days, you must submit a new replacement request for the product you registered. We will then review this new replacement request independently of your previous replacement product request.
4.6 Maintenance Warranty Period
If your registered product is not received within 20 business days:
- If the product you are reporting is a large appliance, the date we first reviewed it; or
- If the product you registered is a small appliance, the date we received your product,
At your request, we will replace your Product in accordance with Section 4.5 of these Terms and Conditions (“Replacement Terms”). If you wish to proceed with repairs beyond the 20 business day period, you may request and we will provide a $100 credit.
4.7 No Lemon Guarantee
If your Registered Product requires more than 2 separate and distinct repairs due to mechanical or electrical failure during the term of your membership with The Good Guys Gold Service Extras, we will replace your Registered Product in accordance with Section 4.5 (“Replacement Terms”) . these terms.
4.8 On-site maintenance of large home appliances
In most cases, for registered white goods, repairs can be done in your home if they can be done efficiently and safely. All major appliances must be in the correct location, we may need to coordinate this before our authorized service technicians arrive at your home. If repairs must be performed at an authorized repairer, we will cover all disassembly, reinstallation, and transportation costs to and from that location for the product you are reporting. In these cases, paragraph 4.6 of these general terms and conditions (“Repair Time Guarantee”) will continue to apply.
4.9 Mechanical or electrical failures caused by wear
In the event of mechanical or electrical failure of your Registered Product due to wear and tear caused by normal use of the Product, we will repair or replace your Registered Product subject to these terms and conditions.
A mechanical or electrical failure is attributed to wear if it is the result of normal wear and tear or aging and not the result of external influences such as physical shock or water damage.
4.10 Free Shipping
If your registered product requires repair and we request that your registered product be sent to our repairer, we will arrange and pay for shipping your registered product within Australia, excluding any barge or ferry costs, from your home To our authorized repairers and from our authorized service technicians back to your home.
4.11 Store Credits for Delayed Repair of Necessary Appliances
If your registered product is essential equipment, we have confirmed that it has suffered a mechanical or electrical failure, and your registered product requires repair, if it is not repaired or is unlikely to be repaired within 10 business days of the date we charge Upon request, a $100 trade credit will be provided to you upon request. Your eligibility for the $100 trade credit is contingent on your ability to attend any appointments reasonably suggested by our repair agents.
4.12 Food spoilage fee
If your registered product is a refrigerator or freezer and we confirm that it has suffered a mechanical or electrical failure, you can notify the concierge team and we will issue a $100 food spoilage debit card at your request. No account is required. This refund is available at the time of application and is in addition to the $100 trade credit you may be entitled to under Section 4.11 of these Terms and Conditions (“Deferred Equipment Repair Base Credit”).
4.13 Reimbursement of laundry expenses
If your registered product is a washing machine, we have confirmed that there is a mechanical or electrical failure, and you incurred laundry charges while the registered product was out of service, please notify the concierge team and we will, at your request, debit USD 100 for reimbursement Laundry charges incurred. No account is required. This refund may be claimed at the time of application and may be used in addition to the $100 store credit to which you are entitled under Section 4.11 of these Terms and Conditions (“Basic Appliance Store Extended Repair Credit”).
5. Additional benefits of other gold medal services for members
5.1 Concierge 30-Day Price Guarantee
To be eligible for the Concierge Services 30 Day Price Guarantee, you must purchase an eligible product from The Good Guys Gold Service Extras and submit your offer online (at www.thegoodguys.com.au) within 30 calendar days of the date of purchase Apply. Claims under the 30-day price guarantee cannot be made in-store.
Evidence of lower prices advertised online must be provided with the application. Payment for the relevant purchase must be made in full and the registered product (if applicable) must be collected or delivered. We will check that competitors' prices are up to date and that the item is available for immediate sale and delivery. The lower advertised price must be the same make and model of the product you are entering and must be covered by the applicable manufacturer's warranty in Australia. Prices must be in Australian dollars and include all fees and taxes.
Claims under the 30-day Concierge Price Guarantee are limited to individual customers. Requests from business or corporate clients are not allowed. Only one request can be made per registered product. Once a claim has been made on a Registered Product under the 30-Day Price Guarantee, no subsequent claim may be made on that Registered Product.
Claims under Concierge's 30-day price guarantee can only be made against prices advertised on The Good Guys website or 11 named competitors (Appliances Online, Big W, Bing Lee, David Jones, Harvey Norman, JB HiFi, Joyce) Mayne , Myer, Retravision, Target and Officeworks).
The Concierge 30-Day Price Guarantee claim does not apply to advertising or typographical errors, negotiated prices, promotional codes and financial offers or refunds, even if offered directly by the vendor or third party. The 30-day price guarantee claim does not apply to discounts and other sales, bonus offers, limited or minimum quantity offers, sales and representation of items sold on marketplace sites such as eBay and Amazon or other affiliate brands offered by The Good Guys and The Good Guys Concierge Third-party suppliers sell under reseller agreements.
Good Guys Gold Service Extras members who request the 30-day Price Guarantee agree to receive communications from members of the concierge and future marketing materials from The Good Guys regarding special offers and events. Members may opt out of receiving marketing material at any time by updating their preferences at www.thegoodguys.com.au/concierge/concierge-contact-us
Eligible claims will receive 120% of the difference in purchase price as store credit (via text or email as determined by us). The Good Guys may, at its sole discretion, round claims to the nearest dollar. A valid email address and mobile phone number must be provided in the online application form.
Any store credit issued to satisfy the Concierge's 30-day Price Guarantee requirement is valid for 30 days from the date of issue.
5.2 Concierge Store Points
Receive a $20 store credit for each 12-month period commencing on the effective date of your The Good Guys Gold Service Extras membership and each anniversary of that effective date (Credit za Concierge Store) will be sent to you three times every twelve months until your The Good Guys Gold Service Extras membership expires. You can receive your Concierge Store Credit via text message or email to a valid mobile phone number or email address you have provided to The Good Guys. The method of receiving Concierge Store Credits may change from time to time, at the sole discretion of The Good Guys.
Concierge Store Credits can be redeemed online or at any The Good Guys store in Australia until the expiry date notified to you. For customers purchasing multiple Gold Service Extras memberships, each customer may receive up to 9 Concierge Store Credits within twelve months from the date of purchase. Concierge Store points are awarded on a per customer basis. Listing of multiple mobile numbers and/or email addresses will not be accepted and no additional Concierge Store points will be awarded to members with 4 or more separate The Good Guys Gold Service Extras memberships.
You must sign up to receive the Concierge member newsletter to receive Concierge Store Credits. If you do not opt-in or later opt out of receiving messages from Concierge members, your entitlement to Concierge Store Points will be suspended. This suspension applies to the period of membership during which you have opted not to receive messages from the parent member.
Each Concierge Store Credit is unique and can only be used once and must be used by the expiration date as it cannot be reissued. Unless otherwise notified, Concierge Store credits are valid for 5 days from the date of issue. Concierge Store Credits can only be used to purchase fares for products and cannot be used for further discounts. Concierge Store Credits cannot be used in conjunction with any other Store Credit offer. Purchases for Concierge Store Credit must be paid in full and shipped by the Concierge Store Credit expiration date, unless the product is backordered, in which case payment must be made in full by the Concierge Store Credit expiration date.
We reserve the right to notify you from time to time of additional terms and conditions that apply to the use of Concierge Points, including the individual outlets where Points can be redeemed and whether there are minimum spend requirements before Points can be redeemed.
5.3 Concierge nagrade
When you purchase a The Good Guys Gold Service Extras membership, you are entitled to additional concierge rewards offered by The Good Guys from time to time which can be redeemed for a range of products, offers and discounts.
To be eligible for Concierge Rewards, you must provide The Good Guys with a valid email address and mobile phone number when adding The Good Guys Gold Service Extras to your registered product purchases, and maintain an "opt-in" with the Concierge to receive member communications. If you choose not to receive communications from Concierge members, your entitlement to Concierge Rewards will be suspended.
Concierge rewards can take the form of member benefits, including member-only offers, invitations to member-only events, discounts and rewards from partner brands, and gifts.
Concierge awards are subject to terms and conditions, which may change from time to time without notice. These rewards are only available to you if you are registered as a member of The Good Guys Gold Services Extras. For more information on Concierge Rewards, please visit our membership page, The Good Guys Gold Service Extras, atwww.thegoodguys.com.au
6. Exclusion of products and services
6. Exclusion of products and services
Good Guys Gold Service Extras ne pokriva：
(a) any defect or defect in the operation, quality or appearance of the Reported Product of which you were informed before purchasing the Reported Product; or
(b) errors caused by: (i) negligence, accidental damage, accidental or willful misuse, or unauthorized modification; (ii) failure to follow the manufacturer's instructions for use, installation, operation, or maintenance; (iii) ) external sources, including electrical disturbances, power surges and voltage fluctuations; (iv) vermin, vermin or vermin; (v) force majeure or man-made disasters; (vi) water damage, rust or corrosion; (vii) firmware upgrades and computer viruses .
6.2 Except for repairs
Good Guys Gold Service Extras do not cover repairs to:
(a) repair of surface damage, such as paint or finish, dents or scratches, that does not affect the operation of the reported product;
(b) for use with imported products or accessories for use with imported products (unless expressly stated otherwise in these terms and conditions);
(c) tapes, tapes, software or add-on options contained in the submitted product; or
(d) Data or removable media resulting from mechanical or electrical failure of the notified product.
6.3 EXCLUSION OF COSTS, LOSS OR DAMAGES
The Good Guys Gold Service Extras do not cover expenses, losses or damages for:
(a) the replacement cost of any exterior or interior items or accessories intended to be replaced, including panels, fuses, rechargeable batteries, light bulbs, fluorescent tubes and associated drivers, filters, fittings, cables, plugs, shades or rain cover (unless as otherwise expressly provided in these Terms);
(b) Loss, damage or expense arising from: (i) mechanical or electrical failure of the claimed product resulting in damage to or loss of software, data or removable media; (ii) batteries or other consumables inside or outside the registered product damage; (iii) use your Registered Product for a purpose other than that set forth in paragraph (c) of Section 3.3 (“Eligible Products”) of these Terms and Conditions; (iv) use your Registered Product in violation of the manufacturer’s instructions or fail to maintain your registered product in accordance with the manufacturer's instructions; (v) submit the product for transport, installation or removal, except as otherwise expressly provided in these terms and conditions; (vi) for damages incurred in the absence of a mechanical or electrical failure , damage, or expense; (vii) normal maintenance, cleaning, maintenance, lubrication regasification, or external adjustment; (viii) any mechanical or electrical failure of the product you submitted in the event of a recall by the manufacturer, importer, or any governmental agency; ( ix) any claim against you by a third party, including personal injury or property damage; (x) any claim by you for personal injury or property damage;
(c) the costs incurred for the delivery and installation of replacement products for your registered products or the collection and disposal of existing products in your possession, unless expressly provided otherwise in these terms and conditions;
(d) if the Registered Product is a television: (i) the cost of replacing the stand or wall mount, unless expressly provided for in a separate contract; (ii) damage to the screen, stand or wall mount caused by a defective stand or wall mount or improper installation; (iii) display defects due to "image retention" or "etched image"; (iv) failure of the product to operate within the normal range of the manufacturer's performance specifications, such as those associated with abnormal pixel operation, default dimming, or fan noise Specification.
6.4 Denial of claims
We may refuse any services or benefits under The Good Guys Gold Service Extras if we reasonably believe that you have made a misrepresentation or committed a fraudulent or dishonest act or omission in relation to your request for service. If you fail to comply with an essential provision of these Terms and Conditions or in accordance with our rights set out in clause 7.3 (“Cancel this Good Guys Gold Add-On Service” by us”) or Section 6.5 of these Terms and Conditions (“Force Majeure” ).
6.5 Force majeure
If we are unable to perform our obligations due to a force majeure event or are otherwise unable to perform our obligations under these Terms:
(a) for the duration of the Force Majeure Event, the obligations are suspended to the extent affected by the Force Majeure Event; and
(b) We will use reasonable endeavors to eliminate, overcome or minimize the effects of the Force Majeure Event as soon as possible.
7. Assignment and Termination
You can transfer your The Good Guys Gold Service Extras membership to a new registered product owner for free. Please call the concierge to arrange transfers. Transfer of your The Good Guys Gold Service Extras membership does not include all Concierge Rewards benefits. Concierge Rewards benefits may belong only to you, the original purchaser of the registered product.
7.2 Your cancellation of these The Good Guys Gold Additional Services
If you do not submit a repair/replacement request or exercise your The Good Guys Gold Service Extras benefits or rights set out in Clause 5 of these Terms and Conditions ("Other Gold Service Extras Member Benefits") within thirty days of the commencement date, you may Return to any The Good Guys store and request to cancel your The Good Guys Gold Service Extras membership and receive a full refund of the price you paid for your The Good Guys Gold Service Extras membership.
You may also cancel your The Good Guys Gold Service Extras membership and receive credits for the price you paid for your The Good Guys Gold Service Extras membership in accordance with clause 4.5 of these terms and conditions (“Exchange Terms”).
Subject to your rights under the law (including Australian consumer protection laws), you are not entitled to a refund of the fees you paid for membership in The Good Guys Gold Service Extras if you otherwise cancel your membership in The Good Guys Gold Service Extras .
7.3 Our cancellation of your The Good Guys Gold Service Extras membership
We reserve the right to cancel your subscription to The Good Guys Gold Additional Services if you materially breach any of these terms and conditions, if you provide us with false information when requesting services or otherwise, or for any other reason required by law. We You will be notified of the cancellation within a reasonable period of time.
8. Other data
The Good Guys has engaged various third party service providers to assist them in the performance and administration of their obligations under The Good Guys Gold Service Extras and in doing so you agree that The Good Guys will provide these third party service providers with your contact information and Information about your registration for the product.
The Good Guys may use and disclose information about you to any third party it appoints to administer The Good Guys Gold Service Extras, its service providers and other third party service providers (including anyone outside Australia) :
(a) to provide services and benefits in connection with The Good Guys Gold add-ons;
(b) repair or replace the registered product within the term of your The Good Guys Gold Service Extras; and
(c) Advertise, market and provide other products and services to you.
(d) link this The Good Guys Gold Service Extras membership with a family member such as your partner or children;
You consent to The Good Guys and its third party service providers contacting you for the purposes set out in this Section 8.1 ("Privacy"), including by email, text message, post or telephone. You confirm that you have the necessary authority to provide the information and to give such consent.
8.2 Law and Jurisdiction
These terms and conditions are governed by the laws of the Australian state or territory in which you purchased the registered product.
Any notices we give you will be in writing and will be effective after:
personally delivered to you; or
Ships to your last known address. It is important that you notify us as soon as possible of any changes to your address.
In the event of a dispute with The Good Guys in relation to your membership in The Good Guys Gold Service Extras or any services provided to you in connection with your membership in Concierge Gold Services Extras, you have the right to request a review of any claim payment decisions or by referral to your Send request details to firstname.lastname@example.org for practice
In any case you receive by email, you will receive an independent review within 15 business days of the date of your email request.
8.5 How to contact us
You can contact the concierge team in the following ways;
Telephone:1300 765 988
The Good Guys Concierge Postbus 238, Melbourne VIC 3205
The concierge is always on hand to help.
or call us
1300 765 988
/good guy AU