Troubleshooting Bluetooth USB Adapters (2023)

We may face different types of issues when using a Bluetooth USB adapter on a Windows computer. This article is intended to teach you how to resolve this issue.

Q1: My Bluetooth adapter is installed successfully, but the Bluetooth icon cannot be seen in the lower right corner of the desktop

1. Checkdevice administratorIf bluetooth is installed correctly.

2.check settingsBluetoothicon in the taskbar.

For Win10, openmechanism->equipment->Bluetooth and other devices ->More Bluetooth options, mark..."Show bluetooth icon in taskbar”。

Win7/8.1 please opencontrol Panel->hardware and sound>Devices and Printers ->Change Bluetooth settings, mark..."Show bluetooth icon in taskbar”。

3.If you still don't get help, check out the Bluetooth support service.

press naWin test + R test, type "usluge.msc", on the listBluetooth support serviceand double-click it. Make sure the service is set toautomatic(trigger start) I started.

Troubleshooting Bluetooth USB Adapters (1)

Troubleshooting Bluetooth USB Adapters (2)

Q2: What should I do if the computer cannot recognize the Bluetooth USB adapter when it is plugged in?(There is no bluetooth radio icon in device manager)

Troubleshooting Bluetooth USB Adapters (3)

(1) Petitione Check if the device is displayed normallydevice administrator.

(2) Try plugging the Bluetooth USB adapter into another USB port and another computer. If it still doesn't work, restart your computer and check again.

(3) Check that there are no other Bluetooth devices on the computer. Disable all existing ones, if any. Built-in bluetooth devicedevice administrator, plug in the adapter and try again.

(4) If the driver can be installed successfully, but the Bluetooth icon is not displayed, please checkP1.

Q3. There is a bluetooth radio in the device manager, but it shows a yellow exclamation mark.

Disable the Bluetooth adapter that came with the computer, and then reinstall the Bluetooth USB adapter.

1. UB400/UB4A: Support plug and play on Windows 10 PC. If not, download the driver fromOfficial websiteAnd install it manually.

(Video) How to Fix Bluetooth not working in Windows 10 (CSR USB not detected)

UB500: Femaleor Windows 10/8.1 system, the driver installation will start automatically when you connect to the Internet. unless,Download drivers fromOfficial websiteAnd install it manually.

2. If your computer has a built-in Bluetooth function, please turn off the built-in Bluetooth adapter before using the UB series device. (Open Device Manager and right-click your computer's built-in Bluetooth adapter, then click Disable Device.

3. In order to use UB400/UB4A/UB500 normally, all Bluetooth drivers or third-party software must be uninstalled.

Please follow the installation instructions below:How to install the Bluetooth Nano USB Adapter?

Q4: What should I do if the signal of the Bluetooth adapter is weak? How to increase bluetooth range?

1)Use another USB port or use a USB extension cable

Move the adapter to the front of the computer instead of the back of the computerOr use a USB 2.0 extension cable to move the adapter away from the computer.Because processors and system components generate a lot of random radio noise, causing short range and clipping issues.

Intel's white paper confirms that poorly shielded USB 3.0 ports can cause radio interference. If your device is having range issues when connected to a USB 3.0 port, a USB extension cable can help.

2)Make sure the bluetooth receiver has a good signal

Bluetooth range depends on receiving and sending devices. Check the receiving Bluetooth device with your mobile phone to confirm that the range is within the acceptable range.

3)Eliminate possible distractions

Range may be affected by physical obstructions (walls, people, etc.) and wireless interference (Wi-Fi routers, wireless TV adapters, etc.).

4)Check if the network speed is normal

If you're watching video or streaming music from an online source, check to see if the audio loss issue isn't caused by low network speeds.

Q5: Why can't I find my computer after my Bluetooth USB adapter is installed successfully?

Make sure your computer has Bluetooth turned on. Follow these steps: right click on itBluetooth pictogramon computer >open settings>More Bluetooth options.make sure it isAllow Bluetooth devices to find this computerSelected. This is disabled by default. Only after this item is checked, the mobile phone can find the computer.

NOTE: The process is similar for other Windows operating systems.

Troubleshooting Bluetooth USB Adapters (4)

Troubleshooting Bluetooth USB Adapters (5)

Q6: Why can't I find my Bluetooth device after installing the Bluetooth USB adapter on my computer? / What should I do if there is no search result after clicking Search again after searching?

(Video) USB Bluetooth Adapter Dongle FIX DRIVER

1. Make sure your Bluetooth device is set to be visible.

2. Restart the Bluetooth device and computer.

3. Unplug and replug the Bluetooth USB adapter. or disable itdevice administratorand turn it on again.

4. Try to install the driver manually again.

Please follow the installation instructions below:How to install the Bluetooth Nano USB Adapter?

5. After pairing, the device cannot be scanned again unless the device is removed. Therefore, before rescanning, try the following steps on your computer:

gocontrol Panel>hardware and sound>Devices and PrintersYou will then find the device previously connected to the bluetooth usb adapter inequipmentPage. Right click on the device and selectdelete device.Then try scanning for the Bluetooth USB adapter again and you should be able to find the device.

Troubleshooting Bluetooth USB Adapters (6)

6. For devices with non-standard Bluetooth protocols, there may be compatibility issues. suggestionP7Check out the compatibility list.

Q7: Why doesn't the adapter work with my bluetooth device?

(1) Check if your device has Bluetooth function.

(2) The following compatibility list is based on TP-Link laboratory environment. Many more models are supported than listed.

Note: There may be compatibility issues with devices using non-standard Bluetooth protocols.

P=Pass, F=Fail


bluetooth devicemotherboardMobile users
MI speakersPGigabyte B250-D3HPGalaxy Z FlipP
now v196PASUS PRIME Z270-APGalaxy Note 20P
Soybean S-35PASUS Z170-ARPHonor V20P
JBL LINK20PGigabyte B150-HD3PPMi 11P
Bose SoundLink RevolvePASUS B85-PRO GAMERPHuawei P20P
Huawei FreeLace ProPGigabyte GA-H81-D3PGalaxy S10eP
Airpods ProPASUS PRIME X370-PROPinnerfoss c9P
give him the flying saucerPIntel Haswell-Lynx PointPmillet bracelet 5P
new minePMSI Z390MPGS43VR Phantom Pro-069P
Town PlannerPASRock-H110-Pro BTCPNew Inspiron 13 7000P
Xiaomi Flipbug ProPASUS B450-FPDell XPS 15P
Logitech K480 KeyboardPGigabyte H77PSurface Laptop 3P
Rapoo 7200M music boxPGigabyte H97Papple computerF
apple mousePASUS Z170 PROPSurfaceGo 2P
xboxPLenovo 80W0PiPad2018F
PS5PIntel P55/H55/57PiPad2020F
Switch ProPGigabyte H87-HD3PiPad Air2F
Gigabyte B365-HD3PiPad mini 2F
Gigabyte GA-H77-DS3HPiPad mini 3F


bluetooth device


Mobile users

ivolks S3




Galaxy S7


Edifier M300




Galaxy S8


Sony WF-SP700N






Honor xSport AM61


ASRock_890GX pro3_A6


Pixel 2XL


Jabra EASYGo




mate 10 prof








Sony SBH50




Mi MIX 2s






iPad Air2


Sennheiser HD45




iPad mini 4


it's just knocking




iPad (2018.)


Bose Soundlink Mini 2




Harman Kardon to play




Marshall Acton




B&O Beoplay 6




Sony WH-H900N




Sony SRS-YB31








Yamaha MC20




ps4 controller




Xbox controller




Polazzi Solo 3




Apple Airpods




Logitech M185










Q8: Why is there no audio output when playing audio after my computer is paired with a Bluetooth headset or stereo?

1)Reset default playback device.

(Video) Insignia Bluetooth Adapter Driver Install ( Unavailable Fixed) 2022

1. Right clicksound iconClick on the taskbarsound.When the sound window opens, click thegameLabel.

2. Then you will see a list of audio devices, click the Bluetooth device. then pressdefault settingand save the changes, then click Apply and OK.

2)Adjust volume.

1. Go to taskbar and right click on itsoundicon, select itsound.

2. When the sound window appears, go togametab and right click on the bluetooth devicefeature.

3. Click nagradecard, drag it all the way to the right. Click Apply and OK.

3)Remove and fix the bluetooth device.

1. Go tomechanismi clickBluetooth.

2. Remove the Bluetooth device and reconnect it.

Troubleshooting Bluetooth USB Adapters (7)

Q9: Why is the sound quality so poor?

method one:

1) live togethercontrol Panel>Devices and Printers.

2) Find your bluetooth device, continue if you see an orange warning. If not, you can continue with Method 2.

3) Right click on your device and selecttroubleshooting. Windows will try to solve your problem.

Method Two:

1) live togethercontrol Panel>Devices and Printers.

2) Find your headset/audio device.

3) Right click on your device and go tofeature.

4) live togetherServecard and cancelHandsfree.

5) touchAll right, and restart the machine.

(Video) Insignia Bluetooth adapter for Xbox and PlayStation controllers- troubleshooting & install

For Windows 7 users:

gocontrol Panel>hardware and sound>Audio Device Management> right clickBluetooth audio playback;live togetheradvancedCards and SuitsDVD quality.

Method three:

Try using a different USB port for the device. Also try connecting the USB device to another laptop for testing. (Note: If your computer has built-in Bluetooth, you must disable the original Bluetooth function.)

Method four:

Try disconnecting another bluetooth device.

Q10: The sound stops when listening to music

Remove the Bluetooth headset from the device. (Right-clickBluetoothicon in the lower right corner of the desktop, then chooseshow bluetooth devices.then insoundsection, you will find that the headset is connected. Please clickdelete device)

Troubleshooting Bluetooth USB Adapters (8)

Then pair the headphones again and add them as devices. Sometimes you need to do this a few times before the sound starts to flow smoothly for music and streaming video.

If the adapter is installed inWindows 10, try disabling the built-in microphone via bluetooth. Then try again.

Q11: Why is the Bluetooth adapter delayed?

1. It is recommended that the distance be within five meters. Try to get closer to the computer to see if the effect will be better.

2. Keep the Bluetooth adapter away from the Wi-Fi signal source, because the 2.4GHz Wi-Fi signal will affect the Bluetooth signal.

3. USB 3.0 introduces radio frequency interference in the 2.4 GHz to 2.5 GHz range, the same radio spectrum used by Bluetooth and Wi-Fi. Therefore, it is not recommended to use USB 3.0 ports, nor to place Bluetooth adapters too close to routers or working USB 3.0 devices.

Q12: Why can't my UB400/UB4A find or pair with my PS4 PS4TM controller?

After UB400/UB4A is successfully installed, the computer can search for most Bluetooth devices. But if you want to pair your PC with a PS4TM controller, you need to install an extra appRemotePlayInstaller.exefrom Sony. For more details, see the FAQ below:


Why is my Bluetooth USB adapter not working? ›

Make sure your PC has enabled the Bluetooth function. Please follow the steps below: right click on the Bluetooth icon on your PC > Open Settings > More Bluetooth Options. Check if the Allow Bluetooth devices to find this PC has been selected. This item is unchecked by default.

How do I reset my Bluetooth USB adapter? ›

To reset a Bluetooth device, open the Start menu and go to Settings > Devices > Bluetooth & other devices. Then select the Bluetooth device you want to remove and click Remove device > Yes. Finally, click Add Bluetooth or other device to reconnect your device.

Why won't my PC recognize my Bluetooth adapter? ›

Try unpairing, then re-pairing, the device. To unpair a device, select Start , then select Settings > Devices > Bluetooth & other devices . Select the Bluetooth device that's paired but not working, then select Remove device > Yes. After that, pair the device again.

How do I get my USB Bluetooth adapter to work? ›

How to Set Up Your Bluetooth Dongle on Windows
  1. Insert the Bluetooth dongle in your computer's USB port.
  2. Open the Device Manager and Bluetooth will appear.
  3. Go to “Settings”, click on “Bluetooth and other devices” and choose the “Add Bluetooth or other device” option.
  4. Select the device of your choice and pair up!
Feb 27, 2021

How do I fix my USB device not connecting? ›

  1. USB Drive Not Showing Up: Causes.
  2. #1) Restart Your Computer.
  3. #2) Update Computer.
  4. #3) Change USB Root Hub Settings.
  5. #4) Update USB Driver.
  6. #5) Check And Change Ports.
  7. #6) Change USB Selective Suspended Settings.
  8. #7) Format Your Drive.
May 3, 2023

How do you force a Bluetooth reset? ›

On your Android phone or tablet, you can use these steps to reset a Bluetooth device:
  1. Go to Settings > System.
  2. Tap Advanced.
  3. Select Reset options.
  4. Tap Reset Wi-Fi, mobile, & Bluetooth.
  5. Tap Reset settings. Then, enter your phone's PIN if asked.
Aug 15, 2022

How do I update my USB Bluetooth adapter? ›

Update Bluetooth adapter driver
  1. Start the Windows Device Manager.
  2. Expand the Bluetooth branch.
  3. Find the Bluetooth adapter node, common names are: Bluetooth Radio. Generic Bluetooth Adapter. ...
  4. Right click on your Bluetooth adapter node.
  5. Select Update driver.
  6. Select Search automatically for updated driver software.

Why is Bluetooth not finding devices? ›

First things first, reboot your Android phone as well as the other phone you're trying to connect to. This is the fastest way to get rid of any temporary bug in your phone that is hindering the Bluetooth connection. Once you have rebooted the device, turn on the Bluetooth from the Control Center or Settings.

How do I fix the Bluetooth pairing problem? ›

  1. Open the Bluetooth Settings. Make sure Bluetooth is enabled on your phone. ...
  2. Check the device's current connections. ...
  3. Check the Bluetooth range. ...
  4. Restart both devices. ...
  5. Try connecting to a Bluetooth device. ...
  6. Pair another Bluetooth device to the phone. ...
  7. Clear the Bluetooth cache. ...
  8. Check both devices for software updates.
Jan 12, 2023

How do I know if my USB dongle is working? ›

Check your dongle has connected successfully:
  1. Click the Windows Start button.
  2. Hover over My Computer and right-click.
  3. Select Properties.
  4. Click the Hardware tab.
  5. Click Device Manager.
  6. Click the + next to Modem and ports.
  7. If 3G Modem and 3G PC UI Interface is shown, the dongle is successfully connected.

Does Bluetooth adapter work on every PC? ›

Not all computers have built-in Bluetooth adapters. But that does not mean you can't experience the convenience of wireless technology. In this post, we'll show how you can add Bluetooth to any computer.

What is the difference between a Bluetooth adapter and a Bluetooth receiver? ›

Receivers and adapters are essential tools for Bluetooth technology, and even more so for audiophiles who appreciate the high-quality sound. While the two are similar, the main distinction is that a receiver receives Bluetooth signals, whereas an adapter converts the signals from one type to another.

How do I reinstall Bluetooth drivers on Windows 10? ›

Install Bluetooth driver manually summary
  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Windows Update.
  4. Click the Check for updates button (if applicable).
  5. Click the View optional updates option.
  6. Click the Driver updates tab.
  7. Select the driver you want to update.
  8. Click the Download and install button.

Can we install Bluetooth in PC without adapter? ›

On the computer, open the Bluetooth software. The Bluetooth software is typically located in Control Panel. For more information about opening the Bluetooth software, see the "How to open the Bluetooth software" section. Click the Devices tab, and then click Add.

How do I know if my wireless adapter is broken? ›

5 Signs Your Wi-Fi Adapter Is Bad
  1. #1) Not Showing Available Networks. One telltale sign of a bad Wi-Fi adapter is failure to show available networks. ...
  2. #2) Dropped Connections. ...
  3. #3) Slow Speeds. ...
  4. #4) Not Lighting Up. ...
  5. #5) Pop-Up Error Messages.
Dec 30, 2020

How do I reset my USB connection? ›

There are three ways to "restart" a particular USB port:
  1. Reboot the computer. Or ...
  2. Unplug, then re-plug, the physical device connected to the port. Or ...
  3. Disable, then re-enable, the USB Root Hub device that the port is attached to.
Feb 25, 2023

How do I reset my USB? ›

For Windows Operating Systems
  1. Connect the USB storage device to the computer.
  2. Open the Computer or This PC window, depending on your OS version: ...
  3. In the Computer or This PC window, right-click the drive icon in which the USB device appears.
  4. From the menu, click Format.
Dec 8, 2017

How do you diagnose a USB port problem? ›

How to Diagnose USB Problems
  1. Check Your Drivers. ...
  2. Check or Remove USB Devices. ...
  3. Try the Microsoft Windows USB Troubleshooter. ...
  4. Try the Hardware and Devices Troubleshooter. ...
  5. Check Power & Sleep Settings. ...
  6. External Drives. ...
  7. Check Hardware and Cables.

How do I force Bluetooth to enable? ›

Turn Bluetooth on or off in Windows
  1. Select the Start button, then select Settings > Devices > Bluetooth & other devices.
  2. Select the Bluetooth toggle to turn it On or Off.

Will a factory reset fix my Bluetooth? ›

Resetting your Bluetooth device resolves any connection problems as well as any other software-based problems you may be having with your Bluetooth device, like the unit shutting down unexpectedly or locking up.

How do I know if my Bluetooth adapter is working? ›

Check if Bluetooth is installed

Checking a computer to see if a Bluetooth adapter is built-in or installed is done by looking in the Device Manager. Open the Device Manager. Look for the Bluetooth entry and click the arrow to the left of the entry to expand the Bluetooth hardware list.

Can you replace a Bluetooth adapter? ›

Typically, when you have to replace a broken Bluetooth adapter, you can remove it and install a new replacement. However, if the adapter happens to be integrated into the wireless card or motherboard, even when it does not work, Windows 10 can still see it, making the new adapter installation a challenge.

How do I update my USB adapter driver? ›

To update drivers using Windows Update
  1. Open Windows Update by clicking the Start button. ...
  2. In the left pane, click Check for updates. ...
  3. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK.

Where is Bluetooth in Device Manager? ›

If Bluetooth is still missing from Device Manager, you should use the built-in Bluetooth troubleshooter to fix the problem.
  1. Press Windows key + I to bring up Windows Settings.
  2. Go to System > Troubleshoot > Other trouble-shooters.
  3. From the Other list, click Run next to Bluetooth.
Dec 1, 2022

What causes Bluetooth connection issues? ›

Bluetooth connection problems are usually caused by the Bluetooth device being paired with another gadget. You also need to be within range, the devices have to be fully charged, they need to use compatible Bluetooth versions, and you need to stay away from Smart Home devices, USB hubs, and Wi-Fi routers.

What is the pairing code for Bluetooth? ›

If a passkey* is required on the display of the BLUETOOTH device, enter “0000.”

What to look for when buying a Bluetooth adapter for PC? ›

Expert Advice: While looking for the first Bluetooth Adapter for a PC, the first thing that you need to look out for is the Bluetooth version of the product. There are two options Bluetooth 4.0 and Bluetooth 5.0, which will help you get a proper result. The next key thing is the option of having a good transfer rate.

Can one Bluetooth adapter connect to multiple devices? ›

Bluetooth multipoint s a feature that allows a single Bluetooth headset to maintain simultaneous connections to at least two source devices like a laptop and smartphone, and was introduced with the release of Bluetooth 4.0, over ten years ago.

Is it OK to leave Bluetooth dongle plugged in? ›

It is safe to leave it plugged in. It will not damage the receiver or the laptop in any way.

Is Bluetooth adapter input or output? ›

Apart from USB connections, Bluetooth receivers have nearly universally analog audio output. If your A/V or stereo receiver only has digital inputs, you may need to buy a converter unit that plugs into the wall.

Why did my Bluetooth stop working Windows 10? ›

Other times, connectivity problems occur because the computer needs an operating system, software, or device driver update. Other common causes of Windows 10 Bluetooth errors include a broken device, the incorrect settings were enabled or disabled in Windows 10, and the Bluetooth device is turned off.

What is the name of the Bluetooth driver for Windows 10? ›

Realtek Bluetooth Driver for Windows 10 (64-bit) - Desktop.

Where are Bluetooth drivers stored Windows 10? ›

All Windows versions including Windows 10 store the drivers in the C:\Windows\System32\Drivers folder or C:\Windows\System32\DriverStore folder. You can find all the hardware drivers of your Windows computer in these two folders.

How do I reconnect my Bluetooth adapter? ›

On your PC, select Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth. Choose the device and follow additional instructions if they appear, then select Done.

How do I restart my Bluetooth adapter Windows 10? ›

If you have the Bluetooth icon shown in the system tray, the easiest way to restart the Bluetooth radio is to right-click it to open the context menu, select Turn Adapter Off, right-click it again immediately before the icon disappears and select Turn Adapter On.

How do I reseat my USB cable or wireless USB receiver? ›

How to Reset a USB Wireless Adapter
  1. Click the "Start" button on your task bar. ...
  2. Open "Control Panel."
  3. Select "Network and Internet" from the new page.
  4. Click "Network and Sharing Center" from the top of the window that appears.
  5. Locate your USB wireless Internet adapter icon.

Why is my Bluetooth unable to connect? ›

If your Bluetooth devices won't connect, it's likely because the devices are out of range, or aren't in pairing mode. If you're having persistent Bluetooth connection problems, try resetting your devices, or having your phone or tablet "forget" the connection.

Where is my Bluetooth adapter Windows 10? ›

In the search box on the taskbar, type device manager, then select it from the results. Select the arrow next to Bluetooth to expand it. Select the Bluetooth radio listing (yours might simply be listed as a wireless device).

Why is my Bluetooth not turning on Windows 10? ›

Run the Windows 10 Bluetooth troubleshooter. Windows 10 has built-in troubleshooter programs that scan a computer for specific problems and fix these issues. To begin the Bluetooth troubleshooter, open the Start menu, then select Settings > Update & Security > Troubleshoot > Bluetooth.

How do I fix my Bluetooth output? ›

If Bluetooth is turned on and the driver is up to date but your device still doesn't work, try removing the device and re-pairing it. Here's how: Go to Start , enter Devices, select Bluetooth and other devices settings > select the device > Remove device > Yes. Try pairing again.

How do I know if my USB wireless adapter is working? ›

On the Device Manager window, click Network adapters then look for the name of your wireless adapter. To check its status, right-click your computer's network adapter then select Properties. Once the adapter is enabled, there would be a This device is working properly notification if the adapter is working properly.

Why my adapter isn t working? ›

Just head to Start > Settings > Network & Internet > Status > Change your network settings > Network troubleshooter. Just let the troubleshooter run and then check if your adapter is back to normal. On Windows 11, open the Start Menu and search for “Find and Fix Network Problems” to run a similar troubleshooting app.

How do I get my USB to recognize? ›

  1. 5 Ways to Get My Computer to Recognize a USB Device. ...
  2. Check if the USB Device Is Recognized on Another Laptop. ...
  3. Run Device Troubleshooter. ...
  4. Uninstall and Re-install USB Controllers. ...
  5. Disable USB Selective Suspend Setting. ...
  6. Recover Data and Reformat the USB Drive to Make It Recognized.
Feb 22, 2023


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